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Thesis project/ Studentuppsats: Daily management of a service organization - in change towards excellence IKEA AB, Älmhult
We supply other IKEA companies with a number of services and have local, national and global operations. The vast majority of services provided are within the areas of finance, HR and facility. We have over 300 co-workers based in Älmhult and Helsingborg.
GOAL: IKEA AB is to be the obvious choice as suppliers of service and competence related services to IKEA.
Let’s watch your ideas take shape together
Thesis project/ Studentuppsats: Daily management of a service organization - in change towards excellence
IKEA AB, Älmhult
The purpose of the thesis is to investigate if lean production tools for daily management are applicable to administrative services; Is it possible to implement daily KPIs (Key Performance Indicators) that support the goal of establishing a high efficiency level of delivery capacity via continuous improvements. The focus should be on how to build relevant KPIs and if there are possibilities to transfer best practices from industrial production in theory to administrative services regarding what to measure, how to measure and how to visualize the KPIs.
Your role is to conduct a theoretical study of lean principles for daily management, of course 6S, TQM and other traditions for improvement can be a part of this. You will make one or several case studies on how to transfer daily management from lean production to administration and services, including proposals for suitable KPIs, how to measure and how to visualize. Then summarize the findings and propose future development.
We are looking for 2-3 students within the field of Finance/Engineering/Production or equally valued. You have theoretical lean knowledge and/or knowledge about other relevant traditions for improvements. You have interest in administrative processes and flows, and skills of collecting and analyzing data. Hopefully you have great interest in the practical translation of lean theory to create practical cases. You are able to produce results in a living and educational manner. Fluency in english is necessary.
The comprised time is 10 or 20 weeks. We are flexible in the start time, October/November 2010 or January 2011.
Application deadline: 2010-09-30
If you have any questions regarding the thesis assignment, please contact Jens Edlert at 0476- 826 22 or Anders Svensson 0476-818 45.
For questions regarding the recruitment process, please contact our HR Service Centre at 0476-58 75 00.
We look forward to receiving your application!
Informationen om uppsatsförslag är hämtad från Nationella Exjobb-poolen.